Your Privacy Matters to Us

We collect personal information through direct interactions, automated technologies, and third-party partners. Details include your contact information, browsing activity, device details, and preferences.

Your information helps improve our services, personalize experiences, respond to your requests, and fulfill our legal duties. We use it only as described in this policy.

• Personalizing your website interaction experience
• Communicating essential updates and announcements
• Conducting analytics to enhance services
• Processing account requests and troubleshooting
• Ensuring secure and lawful website usage
• Complying with regulatory legal obligations
• Sending relevant marketing (if consent provided)

We may share data with trusted partners who assist in delivering our services. These partners are bound by confidentiality and data protection agreements.

You have rights under Australian law to access, amend, or delete your personal information. Contact us to make a request or learn more about your choices.

• Request access to your personal data collected
• Ask us to correct or update inaccurate details
• Request removal of your information from our systems
• Obtain your data in a structured format
• Object to specific ways we use your information
• Request limits on how your data is processed

Our security practices combine technical and organisational measures to help safeguard your data against unauthorised access or misuse.

Personal data is retained only for as long as needed to fulfill our services, meet legal compliance, or as required by our retention policies.

• Account data kept for active account period
• Website usage tracked for service optimisation
• Support messages stored for service quality
• Transaction data stored for required periods
• Marketing preference data held by consent

We periodically review and securely delete data that is no longer necessary.

Some service providers may be located overseas. We ensure appropriate safeguards are applied to any international data transfers.

• Written agreements ensuring data protection
• Regular review of provider compliance standards
• Use of providers in countries with strong privacy laws
• Adoption of approved protective measures when needed

Cookies and similar tools help deliver essential website features and analyse usage. Manage your cookie preferences through our settings or your browser.

You may disable cookies in browser settings, though this can affect full website functionality.

Privacy policy updates are made periodically to stay compliant and increased clarity. You will be notified when significant changes occur.

• Email alerts for policy changes
• Prominent notices on our website
• Revision dates updated on policy pages
• Changes posted before becoming effective

Regularly reviewing this policy ensures you remain informed about your privacy rights.